Frequently Asked Questions

CaptureSites is a marketplace for premium domain names. You can buy a domain outright or lease it to own, and every transaction is escrow-protected: the seller is paid only after the transfer is confirmed.

We charge a commission on successful transactions: 10% on buy-now sales and 15% on lease-to-own payments. There are no listing fees or monthly charges for sellers.

No. We are a marketplace that connects buyers and sellers. Transfers are carried out through our registrar partner, and your domain stays registered with a standard ICANN-accredited registrar.

Premium domains across the major TLDs (.com, .net, .org, .io and others). Sellers must own the domain, and it should have a clean history with no trademark issues.

After payment, the seller has 48 hours to unlock the domain and provide its transfer code. The registrar transfer itself usually completes within 5–7 days. You get email updates when the transfer starts and when it completes.

Major credit and debit cards and US bank accounts (ACH), processed by Stripe. Pay with PayPal is coming soon.

Domains are listed at fixed prices. If you have a question about a listing, contact our support team and we will pass it on.

If the seller does not provide a valid transfer code in time, or the transfer fails or times out, you are refunded in full to your original payment method. Your bank may take several business days to show the refund.

Yes. When you buy a domain outright, it is transferred with you as the registrant, and you can use, transfer or sell it as you wish.

Yes, as separate purchases. Each domain is its own escrow-protected transaction.

Sales are final once the transfer process begins. If the transfer has not started yet, contact support as soon as possible and we will see whether the order can be cancelled.

You pay a fixed monthly amount over 6, 12, 18, 24 or 36 months at 6, 8, 10, 12 or 15% APR respectively. The domain is held in escrow by CaptureSites during the lease, and ownership is released to you when the final payment clears.

Yes. You manage the domain's DNS during the lease, so you can point it at your website and email from the start. You cannot transfer or sell the domain until the lease is paid off.

Failed payments are retried automatically. If payment still has not been made, you have a 7-day grace period to bring the lease up to date. After that the lease is in default: it ends and the domain is returned to the seller. Payments already collected are not refunded on default.

Contact our support team if you would like to pay off a lease early and we will help you with the options.

Rates range from 6% APR on a 6-month term to 15% APR on a 36-month term. Shorter terms have lower rates but higher monthly payments. The exact monthly amount is shown before you commit.

The domain is transferred into escrow at the start of the lease, with CaptureSites as the registrant. You have exclusive use of it. At payoff the registrant changes to you; if the lease ends in default, the domain goes back to the seller.

The EPP code (also called an authorization or transfer code) comes from your current registrar. The domain must also be unlocked. Steps for common registrars:

• GoDaddy

  1. Open Domain Manager
  2. Select the domain
  3. Under Additional Settings, choose “Get authorization code”
  GoDaddy guide

• Namecheap

  1. Open Domain List
  2. Click Manage next to the domain
  3. In Sharing & Transfer, click Auth Code
  Namecheap guide

• Bluehost

  1. Open the Domains section
  2. Select the domain
  3. Find the EPP / Authorization Code section
  Bluehost guide

• Dynadot

  1. Open My Domains
  2. Select the domain
  3. Choose “Unlock & Get Auth Code”
  Dynadot guide

• Other registrars

  1. Look for “Transfer”, “Authorization Code” or “EPP Code” in your control panel, or ask your registrar's support team

Listing is free. We only charge a commission when your domain sells: 10% on buy-now sales and 15% on lease-to-own payments.

Consider length, keyword demand, TLD (.com is usually most valuable), brandability, and recent sales of comparable domains. Offering lease-to-own can also widen your pool of buyers.

Your share is sent to your connected Stripe account once the buyer's transfer is confirmed complete. For leases, your share of each installment is sent when that installment is paid. Stripe's payout schedule then determines when funds reach your bank.

Yes. You can update the description, price and lease terms, or pause the listing, from your seller dashboard.

There is no time limit. The listing stays active until it sells or you pause or remove it. Adjusting the price or enabling lease-to-own can attract more buyers.

Yes. The buyer gains control after the transfer, so coordinate any website or email transition in advance.

Payments are processed by Stripe and held by CaptureSites until the domain transfer is confirmed. The seller is paid only after a successful transfer; if it fails, the buyer is refunded in full.

Escrow means the seller is never paid for a domain that does not arrive. If the seller does not provide a valid transfer code or the transfer fails, you receive a full refund.

Yes. Card and bank details are handled by Stripe, a PCI DSS Level 1 certified processor. We never store card numbers on our servers.

Transfer (auth) codes are encrypted at rest and used only to carry out the transfer.

Contact our support team. We keep a detailed record of every transaction and transfer step and will work with both parties to resolve the issue fairly.

We don't provide legal advice. Sellers must make sure their domains don't infringe trademarks, and buyers should do their own due diligence before purchasing.

A transfer does not affect hosting, but DNS settings may need updating once the new owner has control. Coordinating ahead of time minimizes downtime.

No. Domains must be unlocked at the registrar before a transfer can start. This is a standard security feature.

Registrars generally block transfers for 60 days after a new registration or a previous transfer, under ICANN rules, so such domains cannot be transferred until that window has passed.

We support most major TLDs, including .com, .net, .org, .io and .co. Some country-code TLDs have restrictions; contact support if you are unsure about a specific extension.

Email is usually tied to hosting rather than registration. If you use your registrar's email service, coordinate with the other party to avoid interruption.

Usually yes, but some registrars require privacy protection to be turned off temporarily. Check with your registrar.

No. One account gives you both buyer and seller dashboards.

Sellers connect a Stripe account from the seller dashboard. Stripe verifies your identity and handles payouts to your bank.

Contact our support team and we will help you update the email address on your account.

Use the “Forgot password” link on the login page and we will email you a secure reset link.

Yes. Contact our support team to request deletion. Records of completed transactions may be retained where the law requires it.

Email support@capturesites.com or use the contact form on this site. We aim to reply within one business day.

Our support team can guide you through each step, from unlocking the domain to confirming the transfer.

No. Delivery to your own registrar is included in the listed buy-now price. CaptureSites-hosted delivery separately shows the live registrar transfer cost plus $5, with yearly auto-renewals at the current registrar cost plus $5. Seller commissions remain 10% on buy-now sales and 15% on lease installments.

No, we don't provide formal appraisals. Comparable recent sales are a good starting point for pricing.